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Customer Satisfaction Questionnaire
As an important customer of our freight forwarding, customs brokerage, and warehousing/distribution services, Kintetsu World Express USA, Inc. is interested in your comments. To ensure your company’s satisfaction with our services, please take a minute to complete the following survey. The information you convey to us form the basis of our quality improvement program.

Thank you for taking time to complete this survey, and thank you for supporting Kintetsu World Express USA, Inc.

(1 = POOR, 2 = BELOW AVERAGE, 3 = AVERAGE, 4 = ABOVE AVERAGE, 5 = EXCELLENT)
        Capabilities Rating
Knowledge/Information on Current Import, Export or Customs Brokerage Laws and Regulations 1 2 3 4 5 N/A
Rate / Price Competitiveness 1 2 3 4 5 N/A
Available Range of Services 1 2 3 4 5 N/A
Tracking & Tracing Capabilities 1 2 3 4 5 N/A
EDI / Other Electronic Capabilities 1 2 3 4 5 N/A
Problem Solving Capabilities 1 2 3 4 5 N/A
Flexibility for Special Requests 1 2 3 4 5 N/A
        Performance
Accurate Documentation (SLI Requests, Return Shipping Documents) 1 2 3 4 5 N/A
Handling of Cargo 1 2 3 4 5 N/A
Billing Accuracy 1 2 3 4 5 N/A
Billing Timeliness 1 2 3 4 5 N/A
Compliance with Instructions 1 2 3 4 5 N/A
Pick-Up Timeliness / Reliability 1 2 3 4 5 N/A
Delivery Timeliness / Reliability 1 2 3 4 5 N/A
Speed of response to customer inquiries By Salesperson 1 2 3 4 5 N/A
Speed of response to customer inquiries By Customer Service Rep 1 2 3 4 5 N/A
        Overall
Overall Opinion of Kintetsu World Express USA, Inc 1 2 3 4 5 N/A

If you gave a rating of complete dissatisfaction (“1”) or dissatisfaction (“2”) to any of the above, please elaborate:


How does Kintetsu World Express USA, Inc. compare to our competition?
Better Comparable Substandard (if substandard please elaborate)


Are you aware that the KWE is currently seeking ISO registration?
Yes No

Is there any service or information that KWE does not currently offer that you would find helpful?
Yes No

If Yes, please elaborate


Please provide us with any additional comments or suggestions you may have regarding our services:

Your Company Name:
 Your Name:
 Tel No:
 E-mail:
Which KWE Service(s) do you use?: Which KWE/USA Branch(s) do you use most often?

Thank you again for taking time to complete this survey.
Kintetsu World Express USA, Inc.
Email: KWEQuality@am.kwe.com
Kintetsu World Express. Copy right©2005 All Rights Reserved