Customer Satisfaction Questionnaire

As an important customer of our freight forwarding, customs brokerage, and warehousing/distribution services, Kintetsu World Express USA, Inc. is interested in your comments. To ensure your company's satisfaction with our services, please take a minute to complete the following survey. The information you convey to us form the basis of our quality improvement program.


Thank you for taking time to complete this survey, and thank you for supporting Kintetsu World Express USA, Inc.


RATING SCALE:
(1 = POOR, 2 = BELOW AVG, 3 = AVERAGE, 4 = ABOVE AVG, 5 = EXCELLENT)

Capabilities


  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A

Performance


  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A
  • 12345N/A

  • 12345N/A

  • 12345N/A

Overall

  • 12345N/A
  • If you gave a rating of complete dissatisfaction ("1") or dissatisfaction ("2") to any of the above, please elaborate:
  • How does Kintetsu World Express USA, Inc. compare to our competition?
  • Better Comparable Substandard (if substandard please elaborate)
  • Are you aware that the KWE is an ISO registered company?
  • Yes No
  • Is there any service or information that KWE does not currently offer that you would find helpful?
  • Yes No
  • If Yes, please elaborate
  • Please provide us with any additional comments or suggestions you may have regarding our services:

Location









Thank you again for taking time to complete this survey.
Kintetsu World Express USA, Inc.
Email: KWEUSAQuality@am.kwe.com
Track and Trace

KWE Waybill#
Reference#
Kintetsu World Express (U.S.A.), Inc.
One Jericho Plaza Suite 100
Jericho, NY 11753
Customer Service: 1-800-275-4045
© 2018 Kintetsu World Express, Inc. All rights reserved.